Privacy Policy

1. Introduction

Delta Pack Ltd ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Delta Pack Ltd
Unit 14B, Tamebridge Industrial Estate
Perry Barr, Birmingham B42 2TX
United Kingdom
Tel: +44 (0) 121 327 9194
Email: info@deltapackltd.co.uk

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact details (email address, phone number, company name)
• Quote requests and product specifications
• Newsletter subscription preferences
• Communication preferences and correspondence history
• Order information and business requirements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Device information and operating system
• IP address and location data
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and respond to your quote requests and inquiries
• To provide customer support and assistance
• To send marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations and protect our rights
• To analyze website usage and trends

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Consent: When you opt-in to receive marketing communications
• Contract: To fulfill quote requests and business transactions
• Legitimate Interests: To improve our services and website functionality
• Legal Obligation: To comply with applicable laws and regulations

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties who assist us in operating our website and business (e.g., email service providers, analytics providers)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are required to maintain the confidentiality and security of your personal information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@deltapackltd.co.uk

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: